Frequently Asked Questions
How do I make a Payment on my account? The easiest way to make a payment is to select the Transfer/Withdraw option in your online banking account at dupagecu.com. You can also click on the Make A Payment option.
If I suspect Fraud or Forgery, what should I do? It is important that you contact the Card Services Department immediately. Please call 800-323-2611 and ask to speak to a Card Services Associate. After business hours please call 800-234-5354.
If I want to dispute a transaction, what should I do? You will be required to complete dispute paperwork. Please call 800-323-2611 to speak to a Card Services Associate or visit one of our branch offices. Once the paperwork is complete, you may fax it to the Card Services Department at 630-718-1337 or mail it to DuPage Credit Union, P.O Box 3930, Naperville, IL 60567-3930, Attn: Card Services Department.
My card has been lost/stolen, what should I do? Please call (855) 341-4650 immediately to report your lost/stolen card. Our customer service team will block the card to limit unauthorized spending. To better assist us in servicing your account, please let us know where your card was lost/stolen and the last authorized transaction on the card.
I have a dispute on my credit card statement, what do I do? If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps:
Double-check your receipts and check with other authorized users of your card.
- Double-check your receipts and check with other authorized users of your card.
- Contact the merchant where the purchase originated.
- If you are unable to resolve your dispute with the merchant, please call 800-323-2611 to speak to a Card Services Associate.
General Information
What is APR and how do I find my APR information? APR is annual percentage rate; this is the amount of interest that is billed to your account. Please review your card agreement for complete details.
What is a minimum monthly payment? This amount is the monthly minimum you must pay to keep your account in good standing.
Who do I talk to if I need help understanding my credit card statement? If you have questions regarding your statement or if you feel there is an error please call 800-323-2611 to speak to a Card Services Associate.
How can I increase my credit limit? If you are interested in increasing your credit limit, please call 800-323-2611 to speak to a Consumer Loan Associate.
I am traveling internationally, can I use my credit card? Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. We do strongly recommend that you call 800-323-2611 to speak to a Card Services Associate prior to your departure.
Can I add an additional user to my credit account? Additional users may be added as a joint or authorized user. For more information on your options please call 800-323-2611 to speak to a Card Services Associate.
Account Access
How do I make a cash advance? You can use a Personal Identification Number (PIN) to make a withdrawal at an ATM or visit a Financial Institution that offers VISA® cash advances. To request a PIN, please call 888-891-2435. Refer to your card agreement for cash advance fees, rates, and limitations. If you have any additional questions, please call 800-323-2611 to speak to a Card Services Associate.